Getting StartedGet your Help Scout account set up in just 6 simple steps.
Account ManagementManaging your account, creating new Users, pricing details, exporting data.
ReportingReporting features, metric definitions, use case scenarios.
DocumentsSetting up collections and categories, creating new articles, and using Docs.
MessagesProactively send targeted, in-app notifications to your customers.
Live ChatLearn about chat availability, saved replies, notifications.
Dozens of short video tutorials to help you learn core concepts and advanced features, and easily troubleshoot and resolve issues.
Ask the community
Our super friendly community helpers are on hand to help out. Ask away. They can help with almost anything.